We are thrilled to announce that Fred. Olsen Cruise Lines has been awarded the prestigious Feefo Gold Trusted Service Award, a testament to their unwavering commitment to providing exceptional customer experiences.
Recognising Excellence in Customer Service:
The Feefo Trusted Service Awards are an independent seal of excellence, established to honour brands that excel in customer satisfaction. Fred. Olsen Cruise Lines has proudly earned this accolade by consistently collecting verified reviews and receiving outstanding feedback from their valued guests.
A Stellar Reputation Based on Guest Reviews:
Over the past year, they have received over 5,000 guest reviews, with an impressive 93% of these garnering four or five-star ratings. This recognition underscores Fred. Olsen's dedication to ensuring that every guest enjoys a memorable and rewarding cruise experience.
Clare Ward, Director of Product and Customer Services at Fred. Olsen Cruise Lines, expressed her delight:
"We’re absolutely thrilled to have received the Gold Trusted Service Award from Feefo. Keeping our guests happy and providing them with the best possible experience is our number one priority."
Exceeding Expectations:
The Feefo Trusted Service Awards celebrate brands that consistently surpass expectations. To qualify for this esteemed recognition, businesses must collect at least 50 reviews throughout the year, with a service rating ranging from four-and-a-half to five stars.
Tony Wheble, CEO at Feefo, shared his excitement:
"With customers continuing to build resilience at a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer."
Embark on Your Next Adventure with Fred. Olsen Cruise Lines:
Fred. Olsen Cruise Lines offers regional departures from Southampton, Dover, Portsmouth, Liverpool, Newcastle, and Rosyth. Join us on board for an unforgettable journey filled with exceptional service, unparalleled experiences, and unforgettable memories.
Book with us now and experience the Fred. Olsen difference firsthand. Your extraordinary cruise adventure awaits!
